Position Overview:

We are seeking an Instructional Designer to join our team. This individual will design, create, and oversee outcomes-based multimedia content that will instruct Enmark users on “how to” best use Enmark software. This individual will play a pivotal role in enhancing our customer experience by converting existing Help Files into a comprehensive knowledge base, creating content to address common customer inquiries, and producing educational videos for our product features. The ideal candidate will have experience using an ERP and/or experience using Metal Service Center centric-software.

Key Responsibilities:

• Knowledge Base Development:
  • Convert existing Help Files into a user-friendly knowledge base.
  • Collaborate with the support team to identify common “how do I” questions and create detailed knowledge base articles to deflect support volume.
  • Regularly update the knowledge base to ensure accuracy and relevance.

• Multimedia Content Creation:
  • Produce video content, including GIFs and 60-second clips, to complement written content where applicable.
  • Collaborate with product management to create knowledge base articles and educational videos for newly released features.

• Content Strategy:
  • Ensure that all content produced aligns with the company’s branding and voice.
  • Work closely with the marketing team to create content that can be used for promotional and educational-marketing purposes, positioning Enmark as industry thought leaders.

• Continuous Learning & Collaboration:
  • Stay updated with the latest product changes and industry trends to ensure content relevance.
  • Work closely with product management, support, and marketing teams to ensure content meets the needs of both the company and its customers.

• Feedback & Improvement:
  • Gather feedback from the support team and customers on the knowledge base and other content.
  • Continuously improve content based on feedback and analytics.

Desired experience:

• Have experience working with software in a Metal Service Center; or
• Have experience working for a company that provides software to Metal Service Centers; or
• Experience working with an ERP software solution.

Qualifications and Skills:

• Proven experience with writing user documentation and in creating multimedia content, especially GIFs and short video clips.
• Experience using software similar to the Enmark software.
• Experience in creating content for promotional or educational-marketing purposes.
• Strong attention to detail and the ability to explain complex topics in a clear, concise manner.
• Ability to collaborate with multiple teams and stakeholders.
• Proficiency in video creation and editing tools such as Camtasia, Adobe Premiere Pro, etc.

Benefits of Working at Enmark:
Aside from working with smart, enthusiastic Enmark employees, having uncapped growth potential and an awesome work/life balance, this position includes a competitive suite of benefits. Benefits include immediate enrollment in health, dental and vision insurance (premiums paid for by Enmark), 401k (immediate 100% vested match), life insurance, short and long-term disability insurance, paid holidays, unlimited paid time-off and no dress code!

Location & Work Environment:
Our office is located in Ann Arbor Michigan, but this position is able to be fully remote, in the office or hybrid situation that works best for the candidate.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance