Competitive Metals Eliminates Inefficiencies with Eniteo and Enmark Pay

Transcript:

I’m Shelby Giard. I am the Vice President of Operations for Competitive Metals. Competitive Metals is a metal service center and distributor. We well all materials from steel, aluminum, stainless steel, galvanized steel, chromoly and then we get into roofing and other specialty metals as well. We also offer internal processing, like production saw cutting, shearing, hole punching, and then sourcing of specialty metals.

We originally decided to implement Eniteo and Enmark Pay all together. It really does go hand in hand. So for others that are considering both the software and the option of Enmark Pay, I would go all in. It really is user friendly.

For us, our previous system was all manual, so that created huge inefficiencies within our company. It also created just the human error aspect that I was trying to get away from. So this solved that problem, which created a lot more time for my staff and our company to focus on other things. Having a system where the payment terminals are quick, user-friendly, simple for the team to learn, simple for the customer to use, and then they also automatically apply to the order, which was just a huge time sponge for us prior. It probably saved an entire human within the company.

We’ve started getting more involved with online sales and we created a couple of new departments within our company the same year we were implementing Eniteo and Enmark Pay. It took my full-time accounts receivable person, for instance – we were able to save so much time on her end and that department’s end that they are now involved with our shipping department and some more processes there, as opposed to hiring from the outside.

We’ve got to keep up with the times and people want to be able to do things fast, and they want it to be easy. And so this offered exactly that. We can send them a payment link straight from their order – they pay – it automatically applies to their order and they get a copy of their receipt emailed. And it can be done at any point they want. If we send the link during business hours, they can pay at 9:00 at night. They don’t have to wait for us anymore.

The software itself has just been a huge win for us. Where we win in our industry is through efficiencies and tightening up the process and keeping that overhead down. And so this has really helped us strategize – it gave us a better view of everything internally. I guess the oversight internally is something we’ve never had before and that’s where we’re really gaining.